SEND US YOUR FEEDBACK,
WE VALUE YOUR OPINION
Our feedback and complaints process align with the NDIS Code of Conduct and Protections in place for People with a Disability. And / Or for Staff or Stakeholder Concerns or feedback / both positive and negative to be followed up and dealt with as per our Organisations Complaints and Feedback Policy and Procedure.
All Client Related Complaints or Critical Incidents will be acknowledged within 24hrs once the complaint has been “received” by our Quality & Training Manager or the CEO. Staff or Stakeholder Concerns will be acknowledged within 48hrs once they have been received. Please then allow 72 hrs for us to formally action our investigation, where we will seek written evidence to support this process, as per our Process for Handling Complaints. Depending on the complaint, please allow us 7 days to address the complaint. If a Staff or Stakeholder Feedback or Complaint, we will follow our internal Complaints and Feedback Policy.
To discuss a matter around this process, please use our contact us button and leave your details to get in touch with our Operations Manger – Quality & Training for feedback and improvement.